Deanne B.

I had Direct TV for 6 1/2 years with great customer service and smooth running equipment. As soon as AT & T took over trouble started. I began receiving emails stating my bill had been not been paid.
It's automatically paid out of my check to Direct TV every month. After about 6 months I got tired of this and when I received a double OOPS bill hasn't been paid (when it has) message, I decided to fire them. It took me 7 phone calls to get through to cancel my account as soon hey kept putting me on hold and then hanging up. AT & T attempted to get me to pay $96.00 which I do not owe!
I finally reported AT &T to WA State ATG/Attorney General's office. A few days later a Man from AT & T calls me back to say "sorry" but will not refund my prepaid payment! I had AT & years ago and fired them. This is my 2nd time firing them and I refuse to do business with a dishonest company who takes ZERO accountability for their deceptive practices. Do not do business with AT &T!