Deanna M.

FIRST PROBLEM: I have an Old Navy Visa card in which I get reward dollars that I can use on purchases. This is the second time that I have caught them giving each reward dollars the same reward number so that only one can be used and the other just disappears, meaning I lose those reward dollars. I've probably lost out on other reward dollars and haven't noticed. SECOND PROBLEM: I've had multiple online orders where items have been removed because they are no longer available. Who's in charge of making sure they're not available BEFORE the purchase is made? THIRD PROBLEM: I emailed customer support and they sent an email back that "We have received your email. Due to the unusually high volume of calls, we are unable to respond." So, they're not going to help me via email so I call wait 20 minutes for help. The gal that helped me was pretty distracted and didn't have any explanation regarding the problems. She did refund my order for the lost reward dollars, but didn't care to answer any other of my concerns about how Old Navy is currently running its business. On thing is for sure, my Old Navy Visa card will be cancelled and I never want to shop their again!