I signed up for a trial subscription. Since then, even though we did not use the service, our credit card was charged for the next (2) years. When I called customer service, they could see that there was no activity on the account, but refused to give a refund. They said email renewals were sent to us. Of course we could not pick those emails out of the 100s of emails warning of of an unauthorized log in attempt. This company is terrible!