Deanitra W.

I purchased HP 8022 printer January 2020. Within 3 months I had numerous paper jams. During fall 2020, I was unable to purchase yellow ink because no stores had it in stock (Office Max, Staples, Best Buy, Target nor Walmart). I was told that the ink is a recall item. Here I am with a printer that is less than a year old; therefore, I was forced to sign up with a program through HP called Insta Ink. Now HP has the yellow ink for their program only! Meanwhile I am allowed 50 pages per month with HP Insta Ink. Now during January 2021 my printer warranty expired and I renewed warranty for 2 additional years because I paid almost $200 for this printer. After I purchased the warranty, in January and February 2021, my printer is printing garbage and using up my 50 pages that I am allowed per month.

I called HP today, 2/10/21 to discuss my options. I was on the phone for a total of 4 hours (no kidding) to find out I have to call back on Monday, February 15,2021 to receive a replacement printer! HP associates, Leads and a Supervisor is giving me a hard time for a replacement printer (I am livid):

1. They wanted to troubleshoot and during this time, I kept receiving paper jams.

2. My printer kept printing obsolete pages and shooting out blank pages as well (I'm only allowed 50 pages/month).

3. One person said 1-2 days to expedite replacement printer, Supervisor said try back on February 15th to request replacement printer again!

4. You have to give credit card information to hold $1 before a replacement printer can be sent; my credit card hold would not update and "they" kept insinuating the error was on my end yet they abbreviated my address and would not update the information to spell out Avenue, Drive or (th) behind my street address. They even kept stating my address must not match my credit card statement address (huh)?

5. Each one kept telling me I had no extended warranty but when I became irate they appeased me by agreeing that I did (which I do because I paid for it with the same credit card)!

To make a long story short, the first associate disconnected my printer, a new printer is not being shipped, I spent 4 hours of the phone with various unprofessional associates who said they were managers but really was not. I have to call back again and will probably spend another 4 hours with incompetent employees to receive what I paid for $200 plus tax printer that did not last 1 year! Unbelievable! Unbelievable!