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Dean B.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Home & Garden, Computers & Technology, Business

Member since October 2020

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1 Review by Dean

I tried to buy a product on their site and the price increased when it was in my cart. They have no live support, so I reached out to email support with screenshots to show what had happened. They responded asking for details, but then I didn't hear back. After reaching out again, they responded the next day and said to go ahead and place the order and they would adjust the price. I did. They then sent a second email saying "I was advised that we can no longer do price adjustments since the promotion has already ended. Kindly disregard the earlier email." Since I had already placed the order, I did as requested and sent the order number and explained I had followed their earlier instructions. Still, they stuck by the second email and wouldn't price adjust (a significant increase) I asked them to cancel the order, but they refused and shipped it anyway. What a waste of time! I should have recognized their bait and switch pricing earlier. I'd give them 2 stars instead of 1, but then they refused to cancel the order shipped it anyway. Buyer beware.

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