Design E.

We advertised with Houzz for two years, and this past year we invested $4,000, only to receive 22 leads, which we estimate half of which were scams and not viable. We didn't land any projects from those leads, some of which never returned our calls to even make an appointment, and our Houzz Sales Rep refused to make our concerns a priority. After multiple attempts to reach her by email and phone, she failed twice to follow through and show up for meetings we had scheduled (or times she suggested), then complained and made excuses for not checking her emails when I raised concern of her wasting our time by not showing up for appointments. Thus, we requested to speak with her Supervisor. She refused to provide this information stating she could handle all escalations to management, even though she herself wasn't a Manager. I tried various phone numbers at Houzz to try and reach someone else and I was always redirected back to the same Sales Rep. I finally called and spoke to someone under new Houzz accounts, who said we should have been able to speak with a Supervisor and supposedly CCd her boss, our Sales Rep, and her Supervisor so someone in charge could reach out to us directly within 24 hours. It has been over 72 hours without any contact from anyone at Houzz. Last year, customer service there was excellent and we received far better leads, this year something changed at Houzz. We're incredibly disappointed and upset at the money wasted and the service provided. Don't use Houzz! They will be nice until they have you as an account and then you'll just become another statistic in their system that they can replace with someone else next year.