ddd h.

The good: lots of unique handmade and vintage items
The bad: If you are not living in USA, you pay lots for shipping (many of the sellers are from USA). Many are handmade so they took a long time to make (beware if the items take too long you will no longer be covered by Paypal - 45 days after purchase rules). So if you never received your items or items are damaged or not as described and 45 days have gone by, you cannot file a complaint and can not get a refund. My advise is to file a non delivery to paypal if you have not received items after a month.
The ugly: Bought some items from etsy seller. 2 months gone by and no delivery (not knowing the 45 days rule of paypal). Sent conversation to the seller asking about the item and no reply. Waited a few more days and sent another email to seller. Finally told me she never got the email (which is weird since I sent through Etsy conversation box), and that items cannot be tracked because it's first class shipping (i did not know this since i am not from USA). That's her only explanation and no other communication after that. I was upset obviously. Especially because of her lack of response and her zero effort in rectifying the situation. After waiting for another week and still no communication and no delivery, I finally gave her a negative feedback stating the truth: Items did not arrive and lack of communication (which is normal if you buy through sellers via amazon or other online shops). Except with Etsy, the seller has the audacity to give me negative feedback stating that she is not responsible for missing items and that she has warned me that first class shipping is not trackable if lost! (no where in our conversation previously did she mention this to me). Besides, what professional merchant will literally give negative feedback and blaming customer for items that the customer has paid and never received? I did not even ask for refund. I felt insulted. Never in my whole life i had such a bad experience from a shop. There are other good sellers in Etsy but this one just upset me too much for me to want to come back to buy again. Stick with reputable shop that will not insult you if they do not deliver. Do not trust the positive feedback you see on etsy. Buyers tend to give positive feedback even if not good to avoid conflict like mine or they give neutral feedback instead. Also, sometimes seller can cheat and cancel the transaction so that they can avoid negative feedback. Beware!