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D D.

Contributor Level

Total Points
87

1 Review by D

  • Amazon CA

7/5/18

I have paid $80.00 yr as a Prime member for 4 years now.SO IM SUPPOSE TO GET DELIVERY WITHIN 2 OR 3 DAYS.(( IT WAS OK A YEAR AGO)), NOW I WAIT 5 DAYS 4 DAYS, SOMETIMES IT NEVER SHOWS UP AND THEY GIVE YOU A WHOPPING $5.00 CREDIT ON YOUR NEXT ORDER THEY CAN. SHOVE THAT WHERE THE SUN DONT SHINE! BUT AMAZON HAVE MORE EXCUSES THAN YOU CAN IMAGINE WHY YOU HAVN'T GOT IT YET. ( AND THATS A CALL CENTER INDIA)
JUST GO TO YOUR LOCAL STORE WHERE YOU HAVE A CHOICE AND YOU CAN SEE ITS FROM CANADA, (NOT CHINA OR U.S. A) WHERE MOST OF THIS JUNK COMES FROM.
AMAZON.CA HAS REALLY GONE DOWNHILL.
HER IS A TRANSCRIPT OF MY CONVERSATION IN CHAT WITH AN AMAZON REPAmazon Your AccountAmazon.ca
Message From Customer Service

Hello,
Here's a copy of the chat transcript you requested:

03:20 PM PDT Amazon: Hello, my name is Prince. I'll be happy to help you.
03:22 PM PDT ME: Order #

This is suppose to be prime
03:22 PM PDT Amazon: I'm so sorry to hear that you haven't received your order yet. Im going to take care of this right now.

03:22 PM PDT ME: thank you
03:25 PM PDT Amazon: Thanks so much for waiting.
03:25 PM PDT ME: ok
03:27 PM PDT Amazon: My apologies, I have checked and see that your shipment was delayed in transit and carrier has scheduled a delivery by Monday, July 9,2018.
03:27 PM PDT ME: you know this is really unacceptable
03:28 PM PDT ME: I have 2 orders that are Prime and none are within you limits
Its been in Toronto for 2 days, I am onlt 80 miles from Toronto
03:29 PM PDT ME: this is terrible service
I know its not your fault
I needed this today
03:30 PM PDT Amazon: I know this has been an inconvenience for you and I sincerely apologize for the inconvenience caused. As a compensation, I will issue a 5$ promo credit which can be used for next purchase of item shipped and sold by Amazon. Please accept it as a gesture of goodwill from Amazon.

03:30 PM PDT ME: I thank you, but I will not be needing that as I am going to get out of amazon

03:32 PM PDT ME: I have been buying off amazon for 4 years, and this is bad
Service
03:32 PM PDT Amazon: Okay, I understand you need the item by end of today and it has not delivered yet, In this case I would suggest to refund package for a full refund on arrival.
03:33 PM PDT Amazon: refuse package for a full refund on arrival**

03:34 PM PDT ME: if I knew I wasn't going to get it on time I wouldn't have ordered this stuff from amazon, I will go to the store
I dont have time to send it back
Its just B. S sale
This will be the last order

D Has Earned 7 Votes

D D.'s review of Amazon CA earned 7 Very Helpful votes

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