D D.

Groupon Customer Service

To be clear, I have addressed a clear issue, yet no attempt for correction has been made.
I have attached my emailed receipt from Groupon. It details my agreed purchase for 3 tickets at $43 for Sec G, J as offered. I paid the exact total for 3 tickets ($129) in Sec G, J. I then received voucher tickets in 'my groupon' for Sec V (this section was never an option at time of purchase). My tickets, receipt, and order details all state our clear payment agreement. I made no mistake. The tickets are non-refundable and for this reason I booked a non-refundable hotel reservation adjacent to the venue for my children's attendance ($363). The tickets I received from Groupon Live were not the tickets Advertised, nor were they the tickets I selected or purchased. The clear mistake is on Groupon's failure to provide tickets in the section purchased. Groupon acknowledged and apologized for their failure, yet no correction has been made. Raul S assured me that tickets still remain in Sec G, J on 5/16/18. In speaking with Oscar today (5/17/18). I was still assured that tickets remain in Sec G, J. The opportunity for Groupon to correct this clearly disclosed issue remains available now and has been for the past three days I've communicated the matter.

I have gone through hours of customer service calls and emails in the past three days, yet received no resolve. I have clearly addressed the failure to Groupon customer service every day for the past three days. I have provided all evidence of my purchase. Lastly, I have extended patience to provide Groupon the time to address the issue and appropriately resolve/provide the tickets I purchased. This is my final attempt to highlight the issue and provide Groupon the opportunity to do what is right/correct and fulfill our agreed transaction based on your advertisement. I hope that Groupon corrects the matter without the need for litigious resolution for their mistake. I currently ask to be solely made whole for the 3 tickets in Sec G, J or comparable (as agreed in my purchase agreement at the time of our transaction). If I am forced to escalate this matter to litigation, I will be forced to include compensation for the additional factors encountered based on Groupon's mistake and failure to provide our purchase agreement of 3 tickets in Sec G, J. These additional compensations will be hotel, hours lost, and frustration and disappointment for myself and little ones, etc. Please advise me of your decision to appropriately resolve this matter. I hope Groupon's admitted mistake may be amenably resolved expeditiously.

Best Regard,
Diana

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