d c.

I went to the Liverpool clinic on August 2018 and went for under eye and cheek filling procedure with Dr. Ellie. All went fine until I had retrieved myself with a bump under my left eye and had developed acne on the zone where she applied the filling product in my cheeks. When Dr. Ellie was doing my left eye, the injection kinda went out and she said "oh its fine, you will just have more product" I am wondering if that little accident has anything to do with my bump now. I have contacted them several times regarding this and at first they did reply to my emails (not knowing even who I was as apparently they do not save the patience history, weird as I haven't changed my email address and all communication inbound and outbound has always been the same email address) and the first answer came they suggested to go and seek help with an aesthetics doctor in my country. I have now an appointment with an aesthetics Dr although they have not yet answered on which product they used, quantity, and a full explanation of the procedure I underwent for a fellow Dr to understand and know how to act. It has been more than a month that I sent all documentation needed (my name, full explanation, pictures, info on clinic, doctor, procedure, ID etc) and have NOT YET received an answer! The bump under my eye is more and more visible and its not like I'm trying to get anything from the clinic BUT information on what product they used! I have never had any pimple in my life and I want urgently to know which kind of filler they used in order to tell the new doctor and receive the help I need asap. I am just asking for my information which I have the right to know! I have sent 20 emails by now and no answer after I have sent all the documentation. I would strongly recommend in my opinion to not visit this clinic specially when you do not live in the country and cant just pop in for a consultation if something goes wrong. I have also put a comment on their Instagram page asking for an answer, RESULT = they blocked me. Really? Thats how you treat your customers? I dont want anything else than to know what products you used and how much! To resolve its asap! Hopefully when you read this you finally answer my query so I can forget about this and my face can be back to normal.