D C.’s Reviews of TeenSafe & more

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9/29/17

Do your research first before signing up for the free trial or full service.

My sons both have Androids. I was able to download the app... it was very time consuming and confusing but I downloaded the app successfully.

I signed up for the free trial. What they don't tell you, is you can't see all the information they advertise when you get the free trial so they then prompt you to get the full version. Got the full version. Still couldn't see any information. Called customer service. The guy told me it takes at least an hour for the all the data to download. That sounded shady. I waited and three days later none of the features worked. I cancelled my subscription. I'll be closely monitoring my credit card to make sure they don't keep charging me. I don't know who they have running the show but the app is terrible and the customer service was awful as well.

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Ruth D. – TeenSafe Rep Over a year old

Greetings,

This sounds infuriating, we’re sorry that this has been your experience. Our goal is to deliver the best monitoring tool parents can use to keep their teens and tweens safe.
The service we offer is technologically difficult and this can be reflected in the installation process. However, we do have millions of successful transactions and 1000s of parents using our services.

There are several issues that significantly hamper installation and the amount of time it takes to download including age of computer and phone, available storage space on the phone and computer and weak WiFi coverage.

We’re sorry that our US-based customer service team did not win your confidence or were unable to fix this for you. We will look into this and strive to do better next time. Please send me your email address so we can resolve ruth.doering@teensafe.com.