I called on a Friday to make an appt to get a broken lock repaired. The man said he could have a locksmith out at 5pm that same day. I said I already left the estate, but could go back up. Less than 20 minutes later I get a call back & the man tells me that his locksmith can't be out at 5pm because he gets off work at 4pm, that he doesn't work Saturday's, but can come out on Sunday. So we set an appointment for Sunday at 11am. 11am no show, 11:30am no show and no phone call. Around 12pm I called to ask where the locksmith was, since I had an 11am appt. The man said he would call the locksmith for his ETA. By 4pm I still had not recieved a call back from A-1. On Monday I stopped by Heymans Safe & Lock & set up an appt for Wednesday at 2pm, they were on time! I guess I should have read the reviews before calling A-1.