I had the same problems as all the other reviewers and finally reported them to my credit card company who refunded my money and made contact with the company. I also got enrolled into a monthly supply program without even knowing it and they started debiting my charge account within 2 weeks of me ordering only a "trial" of Idol Lash and the Revitol eye creme. When I contacted them they were difficult to deal with and refused to refund me for the subscription even though they had not even shipped it out yet stating that they aren't able to stop the process once it's started! They finally gave me a hundred digit RMA code to use to return the order and then I was to call them immediately to notify them of "incoming" produce and after receiving it they would refund my $. In the meantime I notified my card company who contacted them. When I called them about the return, they asked if I had filed a complaint with my card company. They had noted my file that the card company had contacted them so their hands were tied.