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A few occasions sent counterfeit products when advertised genuine products. Missing items and refusing to refund my money. Give me tracking information in Chinese and expect me to understand it when I've asked for English! I know why the items are cheap on this site, it's because they are poor in quality and that's if you are lucky enough to receive them. Stick to Ebay or Amazon!
Should have took notice of the bad reviews and stayed well away from this company. Bought a bed from this company. Poor quality metal legs which bend and snap at the slightest movement of the bed! Also poorly fitting wooden slats which every time myself or my wife move they come apart and fall out. Paid £308 for this bed which they say was 70% off. Informed company of the problems but got nothing back!
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Dazza,
Thank you for your experience.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms). Because we aren't in physical possession of the seller’s items we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection https://tinyurl.com/yc6sdknh As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline. For concerns with the tracking details contact our support team at help@tophatter.com
Warm Regards,
Angelique