Day M.

If I could give thumbs down Pep Boys would have got it.

They say " the pen is mightier than the sword" and I am a firm believer of this. So instead of throwing a tantrum at the age of 30 I decided to write a review. Let's paint a picture. I scheduled an appointment for 10 AM because the day before I got a Flat. I arrived at Pep Boys on time and actually was seen by a representative on time (thank god I'm thinking). I proceeded to the counter. A white male heavier with a beard said "how can I help" (emotionless). He had a white shirt on he might have been the Supervisor. I advised I had got a flat tire and need this to repaired or if not changed. His Reply was "ok" (emotionless). I indicated that i had purchased tires from here before there should be a warranty under this he replied " what's your name(emotionless). I advised my name he looked and said " yea I see you purchased Starfire Tires, but you declined the Warranty"(emotionless). I advised I was never provided an option to get a warranty. I also advised this individual also I spoke with a supervisor by the name of Kyle I believe. His email was *******@pepboys.com on 11/1/2018 we spoke and he rectified the situation at hand that time (this time I'm sorry to say that did not happen). I praised him and wrote a positive email after a negative one that was sent. I advised him I would never decline a warranty for tires. His response was " well it shows you declined it so you're on the hook for this one" (apathetic). I replied just price it out for me. He had all my information on my Mazda 3. Before providing me with the information we were interrupted by another guy asking a question, at that time I advised the guy I would go and get the tire from my trunk( I had a doughnut on my car at the time). When I brought the tire in, a white male with a black shirt (this must of been the big boss) was standing beside the supervisor. I provided the tire to the supervisor he checked out the tire and said" This is not our tire I can assure you this" (emotionless). I reply I only purchased Tires from Pep Boys since I have had this car. The Big Boss steps in and says "what's the problem or What's going on" his staff member replies in a bothersome tone " this guy "claims" he purchased these tires from here but we don't sale this tire here"( I was a second away from losing my cool and becoming the "angry black guy" because of his tone, lack of empathy, and terrible customer service skills, but like I previously stated I am a 30 year old man and I'll pass on throwing a tantrum). The Big Boss replies " then what's the issue see if we can fix it or not" (stern with the employee). At this time the employee says we will see if we can fix it. I just would like to thank the Big boss for actually defusing the situation and actually focus on the solution, but the time I sat and waited for my tire I thought to myself this is unacceptable. So when the individual with the white shirt (supervisor) called me back to the counter to advise I had to buy another tire and my tire was unrepairable I declined. Moral of the story I refuse to spend my hard earned money on terrible service. Second, this supervisor should receive further training on how to help customers if not work inside the shop where you have minimal to no contact with customers. I am not one of those psychotic people who think customers are always right (7/10 customers are wrong), but maybe just maybe if the supervisor would have came off with some type of emotion and approached the situation differently I would not have been writing this. I do not want anything, I do not care to be contacted. I would rather spend 2x more money on good service than be treated like I am not a paying customer.