First it took over a month to receive the product. Then once they were received, it was the color, pink instead of orange. The manager told me to keep the boots and he would refund me $10 - unacceptable. To make the story short, as the manager and I continued to converse via email, he offered me $15 and lastly a $20 refund and 10% off my next purchase. He asked me to understand that they work hard make little money and the cost was expensive to shop to us. At the end of the day, I reported this to my credit card company to get a full refund. Did I mention, the boots weren't authentic either... stay way, do not buy from this website!