Dawn S.

My Dad was on my Verizon plan and after he passed away I cancelled his line, paid off both iPhones, and switched my number to prepaid on Verizon. When I did that Verizon never bothered telling me that they were going to delete all of my voice messages so I lost all the voice mail messages I had from my Dad due to their incompetence. I asked them to restore them right after I realized what they did, which was only one day later but they don't even back up anything. I had to waste hours on the phone with them and got nowhere. All I got is "We're so sorry". Then just today I got an email stating that I owed them $230 with no explanation of what it was for. I just wasted another 90 minutes on the phone with them trying to get that resolved. They tried to charge me an early cancellation fee even though I was not under any type of contract and had paid the phones off. I think this is the last straw with Verizon. Furthermore, even time I call them it is a very convoluted process and I usually end up on hold for most of the calls, which end up being very lengthy. Time to look at alternatives like T-Mobile.