I needed an item by a specific date and ordered with them because with expedited shipping it would arrive on time. Well it did not. Customer service tells me that it will now arrive on the date that it would have arrived if I used regular shipping, AND they will not refund the $18 expedite fee (which was more than 50% of the cost of the order). Complete rip off. Of course they blame it on UPS and weather. Complete BS.
Hello Dawn,
I'm so sorry that you had an inconvenient experience. Please give us a call during normal business hours. Our customer service staff is working hard to ensure our customers are happy. You can reach us at 1-800-433-0038. Thank you!