Dawn P.’s Reviews of WebstaurantStore & more

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Restaurant Supply

“WARNING -- Do Not Buy from WebstaurantStore”

4/12/19

I wish I had believed the negative reviews of this company not backing its products. Be forewarned that if you have any trouble they don't back the products. I purchased a faucet for the sprayer option that I needed/wanted in my Laundry room. It leaked and we just needed a inner replacement piece and they said the we breached the warranty since it was for residential use and would not assist us further. All we wanted was a replacement piece not a new faucet. They were dismissive and just told me to call a plumber.

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, Dawn. I am sorry to hear that a part of your faucet was not working properly and leaked! The reason why we were unable to offer replacement parts is that the manufacturer states in their warranty that they "assume no liability for parts or labor coverage for component failure or other damages resulting from installation in non-commercial or residential applications". This information is noted on the faucet's page within the "Resources and Downloads" section on the right-hand side.

In situations such as these, we would recommend reaching out to a plumber to see if they can either replace the part or confirm what part is damaged so that we can provide a link to the replacement part on our site for purchase.

If you have further questions or concerns, please do not hesitate to contact us at Help@WebstaurantStore.com.