Ordered boots and received in sloppy taped bag and every label in Chinese. (first sense something wasn't right) The boots are cheap, smelly knock-offs. They charged more on credit statement than invoice on website. I emailed them for the return label or address and response was why did I want to return them. Their next email was that they only take back items if they made the mistake but I would get 15% off on my next order from them. I was pissed. I emaied them back saying I never heard any such thing and was reporting them to the BBB, the Attorney General, and the internet and that they made the mistake of false advertising etc. I called the official website and they told me what to do. They are trying to shut them down. I am working with my credit card company. Its not right how these companies can scam people like this. They ought to be shot.