Dawn H.

Placed my Wegmans order yesterday for delivery today between 10 & 11 a.m. Upon checking my account at 9:30 a.m., saw it wasn't listed as being shopped. Called Instacart and rep couldn't find my account at first, then after about 10 mins. He finally found it. Asked to put me on hold for 3 to 4 mins. So he could find out why my order wasn't in the process of being fulfilled. Ten mins. Later he comes back to say that he someone was in the process of getting my order together (around 10 a.m.) but the order would most likely be delivered late because the shoppers at this store were filling a high number of orders. When I asked about a refund of the delivery charge and service fee, his answer was I'd "probably" get a refund and that I didn't need to worry about that. Evidently I was lied to about someone processing my order at 10 a.m. because I received a text from the shopper at 10:40 a.m. letting me know she'd just started shopping for my order. I am disabled by arthritis so it's convenient for me to use a delivery service, but with the delivery charge, service fee, tip, and more expensive prices, I'm not sure it's really worth it. May go back to using the regular services at Safeway or pick up service at Walmart - at least then I don't have to add a tip.