Dawn c.

I learned that I should Never use Homeaway for overseas travel. Airbnb is more extensive overseas. I know this now but before I knew I used homeaway. I paid 800 per night for 2 weeks because I wanted to make sure I got something really nice. Wrong. The tv did not work. 1 tv 30 inch in whole house. My senior mom had two walk up two flights stairs with luggage because the elevator in the building did not start until second floor. We were on second floor. No help for us. No air conditioning in summer. Beds were hard. Big cardboard boxes stored in living room. No clothes dryer. Washed towels turned hard with line dry. Apartment was a 100 per night apartment that I over paid thinking would get luxury. No. Never again. Then the homeaway insurance says you cannot stay there but most go somewhere else if you don't like. We went to London at peak season. We did not know if somewhere else was available. We had no time to check. Should have provided one day to secure a different plaCE. You get off international flight tired and no one is answering calls fast enough to find new place Sk the alternative is you and family on the street. Never again.