Ive been using Yves Rocher for years now. With very few exceptions i love everything ive tried. There have been a few minor issues over the years, but all were corrected quickly. If i could change anything it would be to receive samples of new products when they are released in the catalog. Ive purchased a few i just didnt care for. Had i had samples i wouldbt have ordered them. My biggest complaint is the discontinued lilac. Thats what drew me to order the first time.