Dawn B.

Twelve AM lacks a clear, independent cancellation policy. Upon placing an order online, I discovered a pair of comparable boots in-store and requested a cancellation as the shoes had not yet shipped. I contacted customer service through the chat feature and was met with a very rude, very curt and frankly unprofessional response. Upon further probing about the cancellation policy, I was again directed to the return policy. It became clear after the brief exchange that I was not going to be helped. Not even a polite alternative. Had the representative been just a little polite, I might have received things a bit better. Suffice it to say, I was turned off enough not to patronize again.