After reading all this negative feedback i think I've been REALLY lucky.
I have 3 program licenses on my account there when i log in. I got my 3rd today actually.
There was a problem this time but i asked what was going on and they replied that they needed more info. I gave them more info and they gave me my license.
I spent 1euro and got a license for a program worth 29.9 USDollars :))
The other 2 licenses worked just as smoothly as their page said.
I feel sorry for all you that it didn't work for. I hope I'll have no reason to change this review.