- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
They stole $300.00 out of my bank account through paypal. I am now contacting my bank and paypal to alert them to the theft of unauthorized funds.
David W.'s review of MyHeritage earned a Very Helpful vote
David hasn’t received any thanks yous.
David doesn’t have any fans yet.
David isn’t following anybody yet.
Empty.
I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Dear David,
I am sorry to read your review and would like to resolve the issue for you.
Firstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge.
Your member experience is very important to us and we really do value the satisfaction of all of our members. This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
I would be more than happy to assist you personally with issuing you a full refund. In order to do so, I’m going to need to locate your account.
Please send me a message from your registered e-mail address at john.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I will be looking for your e-mail.
Kind Regards
John, MyHeritage Team