David T.

Ok so bikesdirect make such a big to do about 60% off and a "bazzilion" super satisfied customers. A couple months ago I purchased 2 bike at Costco, Northrock XC00,7 speed fat tire bikes. LOVE this bike, $300.00 a piece, all Shimano components, disc brakes, excellent bike, very solid, super smooth riding, But the bike was a bit tall for my wife the center bar/inseam was just a pinch too high so I returned 1 bike. This began a month long search all over the Bay Area California we finally found a very nice bike at bikesdirect a Motobecane Natasha fat tire all Shimano components $800.00 not too bad a price. The bike took weeks to get here and i was anxious but ok with the timing, tracking info was included Fedx had some issues but that's a whole different story. The box arrived damaged obviously that's concerning. Turns out the derailer is badly bent and of coures there's a disclaimer that states the derailer is not covered! And no kickstand, Bikesdirect customer service sucks! But much more than that I'm just very upset with myself for not doing a better job of shopping. And I do believe that customer service in part of the purchase. Lastly my Northrock XC00 Costco bike is definitely the better bike! And Costco always offers excellent customer service! Just Sayin.