I have used them once too and am still quite unsure. The logo itself seemed fine but they took quite a while to refine it.
Even when I approved it I had to wait a couple of days to get the finished artwork. This was quite a nuisance as I told them beforehand we had a deadline to have it and get it to printers, screenprinters etc for an eventā¦ most frustrating when it was impossible to contact anyone, no answer on the phone and hard to catch someone on LiveChat.
I would not trust the 100% Money back Guaranteeā¦ simply not true. I requested this simply because I spent considerable time trying to reach someone to meet the deadline and failed. They then refused any refund and blocked my email.
I became concerned how a company like this may operate and I looked further into their Dun & Bradstreet AAA report. It is no longer valid and D&B told me they had been trying for quite some time to speak with LogoByLogo to have them remove the claim of this report but were also ignored.
Would I use them again?
I would probably have given them a chance if they honoured their guarantees as I do have quite a number of logos done on behalf of others. I'd still be concerned about communication but also about their continuing to present a report that is not valid. The top off was their lack of courtesy following the service by blocking me when I pointed out I met all requirements for the "100% money back guarantee" (a term I would use loosely).