David S.

I ordered a black little book for the first time on Oct 2 with a delivery date of Oct 10. It never arrived. Then I read on my account that there was an issue with it, and that they contacted me on Oct 8th, and solved the issue and put it back in production. That never happened. I was never contacted. New delivery date was to be Oct 12. I contacted Zno first by phone, no answer. Then by email, outlining the fact that I was never contacted for any issues with the order even though notes on the account indicated they did. I then got an email saying Problem Solved. But they could not tell me what the problem was but a new ship date of Oct 14-18 and there is no way of guaranteeing a shipment date. The response from Zno as been mechanical and ridiculous. It makes one wonder exactly what is going on with this company. The shipping date keeps moving to the future... that is the only thing they can tell me. I am very suspect of this company now and for any future work I would have wanted to do with them. No one to answer your phone? Wow!. Inadequate email customer response. Wow! What a way to win over business from a first time customer.