David S.

I opted for the $0.99 trial to send photos for the first month and the first SINGLE photo of his cat was sent two weeks ago and still not received. From what I read in other reviews it may never be accepted by the prison. I then realized I could send multiple photos at a time, and set. Up a new order to send, but it prevents me from sending them because after two weeks they still have not "processed" the current order (cat AND dog!). Amazing how places like CVS can process your photos in 60minutes and Pigeonly can not do it in two weeks. I tried to send an email to their customer service department this morning and it was returned as undeliverable. I suspect the email address does not exist. I am watching the calendar closely to cancel before my month trial is up as I do not anticipate any photos sent by that time. Reading what I read in other reviews, additionally, I am already calling my credit card to protect it and to block any further charges from Pigeonly and keep them from taking additional money. I am surprised that there actually some good reviews on this site, as my anticipation for any cooperation within the next 10 days is not hopeful. I understand that this service was formed by someone who actually spent time incarcerated and would have like more contact with the outside world. The intentions were either good and the customer service and the operations simply fail, or the people running it are still 'lawbreakers' at heart. I would not recommend this service and will be cancelling before my month trial is up, hoping to prevent them from trying to further charge my credit card, even if I have to cancel it and have the number changed. Buyer, beware!