David S.’s Reviews of Unitel Direct UK & more

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5/3/19

Read the Google reviews about them for genuine reviews because the Trust Pilot ones only get sent to their happy customers, and they flag the bad ones as Trolls. They have also recently removed Google from the seo guarantee and have recently added automatic billing to the terms in the last few months. Cancel before 30 days if you wish to avoid this.

RESPONSE TO UNITELS REPLY

Thanks for your reply.

In your response to me you stated 'Your factually incorrect about Google guarantees as well, we dropped this about 4/5 years ago'.

This is a false comment on your behalf as the director and you are the one that is actually factually incorrect, at least about your terms on your website. When I printed off your official website terms (which you tell all customers to be aware of and to refer to) towards the end of 2018 they contained this line, 'Our guarantee is based on results displayed on any one of these search engines Google.co.uk Yahoo.co.uk MSN.co.uk' which was then removed from your terms before April 2019. Were your official terms wrong for 4/5 years?

Also when I printed off your terms in June 2018 and they stated throughout -

- Our guarantee is based on results displayed on any one of these search engines Google.co.uk Yahoo.co.uk MSN.co.uk
- 3.3 All SEO contracts are produced from educated estimates which are unique to each client through the analysis of the prospective client's website against the sites which currently inhabit the first and second page of Google.
- By Unitel Direct achieving a front page ranking on a major search engine, Bing or Yahoo
- Should your package with Unitel Direct not appear on the first page of any major search engine, Bing or Yahoo
- All SEO contracts are produced from educated estimates which are unique to each client through the analysis of the prospective client's website against the sites which currently inhabit the first and second page of Google, Bing or Yahoo.

Towards the end of 2018/early 2019 the terms above were amended and Google and Major Search Engines were removed from your terms and conditions. This is not 4/5 years but a few months to just over half a year at most.

Google is the only search engine worth ranking on really especially if you are paying good money for SEO.

Dave.

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Thank you

Customer S. – Unitel Direct UK Rep Over a year old

David, factually what you speak of is totally untrure.
Firstly - if you have an issue - feel free to reach me directly on directorsoffice@uniteldirect.co.uk and I will personally speak with you and happily resolve any issues you have.
Your review doesnt specifically state what you seem to be unhappy about? Have we done something wrong?
For clarification on your review - firstly - staff do NOT get paid £65 a review? Perhaps it was said in light humour to you..., I will be sure to speak with the back office manager at Teesside to establish this.
Unitel have over 600 hardworking and dedicated members of staff, yes, we have centres in India, as-well as Teesside, Swansea and South Africa, soon to be Belfast as well, exactly what is your problem with India? They happen to be an intergral part of our workforce and some of the nicest people you could ever have the pleasure of working with, we have had offices in India for over 10 years as well. Without them, we simply wouldnt be able to supply the superb services in record times that we currently do. Perhaps if you email the above email like I have asked, we can understand your problem. Your factually incorrect about Google guarantees as well, we dropped this about 4/5 years ago due to the complexity of their algorithms and decided to focus our methods elsewhere, of which is simply non of your business either but again, I will happily speak with you if you can identify yourself by emailing the above. Enjoy your day and have a super bank holiday... Unitel