I purchased a tutor's details from this website (at what is, I think, an unreasonably expensive rate) and made contact with the tutor. The tutor replied, offering a lesson the following weekend and asking what level I was at (this was a language tutor). I replied, saying I could meet that Saturday, and heard nothing back and follow up emails were ignored. Over two weeks later, the tutor contacted me, gave me some story to explain the delay and offered a lesson the following weekend. Again, I replied to fix a time and had no response. That was over two weeks ago now.
I thought I had just picked a bad tutor, and contacted uktutors, asking if they would credit me the fee back to use against another tutor. They ignored me. I emailed them a second time. They ignored me.
I think this website is a scam. They will happily take your money off you but have no interest in providing a service. I didn't even ask for a refund, just a credit back to their site so I could find another tutor. Their customer service is non-existent, and they ignore any contact you make. If you are lucky, you may find a genuine tutor here, but if things go wrong, the site will just take your money and run. I have filed a dispute with PayPal.
I wouldn't touch this site with a barge pole. I eventually found a tutor through another site, who actually care if you've been able to make contact with your tutor and provide some customer service.
Avoid at all costs.