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1 Review by David

Getnamenecklace

Getnamenecklace

12/26/17

So much for "Guaranteed Christmas delivery"
I ordered on 25/11/2017. order confirmation came through same day with promise of a tracking number soon.
Below is emails.
I sent
2017-12-06 09:09:24 , "David Rawnsley" , wrote:


Hi there.
I am just wondering if there is any feedback regarding this order?

It has been over a week now and no tracking numbers sent yet.



Regards, David

Reply the same day.
Dear customer,
Thanks for your email

We have checked this order it's already finished and packed in the warehouse

then will ship out for you immediately and inform you tracking number ASAP

If we can be further service,please feel free to contact us
Best Regards
Aimee

I then received this.
Your purchase is currently en route to you!

Below is Your Shipping Information:

PO Box XXXX, Alice Springs, Northern Territory 0871, AU

The tracking number is LX---------CN. Shipping carrier is e-packet

E-packet will take 15 workdays to reach your destination. (To USA Search form: https://www.usps.com ,To AU/FR/UK Search form: http://www.17track.net/en)

E-packet(To CA and other countries) takes about 20-30 workdays of shipping time. (Search from :http://www.17track.net/en/)

4xp carrier will take 15 workdays for delivery (Search from https://www.aftership.com/couriers/4px)

DHL spend 3-5 business days for delivery. (Search from :http://www.dhl.com/en.html)

Please note that tracking data is updated on the shipping website after 48 hours.

DHL eCommerce will take 15 workdays for delivery https://webtrack.dhlglobalmail.com/?locale=en-US

I replied with the following.
From: David <davidxxxxxxx@hotmail.com>
Sent: Thursday, 7 December 2017 10:46 AM
To: support@getnamenecklace.com
Subject: Re: Getnamenecklace Shipping Notification of Order # XXXXXX

Hi there.

I bought because the advert said "Christmas delivery guaranteed" and AU was included on the list (plus it advised on my email confirmation)

15 work days means I wont have the item before Christmas.

I placed my order on 25/11/2017 and only being shipped today?
All postal services close at end of day Friday 22/12/2017 for Christmas.

What happens if you don't fulfill your Guarantee? aside from me having a very upset wife.

Then this.
2017-12-08 10:19 GMT+08:00 David <davidxxxxxxx@hotmail.com>:
Will I get a reply to this question?

I received this.
Dear Customer,

Thank you for your email

Yes,you will receive this before Christmas

Regards
Teddy

I sent this last Thursday (day before Posy Office shuts for Christmas)

2017-12-21 12:03 GMT+08:00 David <davidxxxxxxx@hotmail.com>:
Looks like my Guaranteed Christmas delivery isn't going to happen.
Item has not had any shipping updates since 9th December, has not even hit customs in Australia yet.

I then get this on Christmas day.
Getnamenecklace <support@getnamenecklace.com>
Reply|
Mon 25/12, 12:32 PM
You
Dear Customer

Thank you for your email

We are very sorry for the long time waiting

It close to the holiday season,and the shipping is getting busy ,some parcels will be delayed for few days

Please check here for update of your order
http://www.17track.net/en/track?nums=LX---------CN&fc=0

2017-12-22 13:31 GRANVILLE NSW, Processed through Australia Post facility
2017-12-21 21:16 SYDNEY NSW, Arrived at facility in destination country

Please contact us after you get the parcel we are willing to refund 20% as our apology for delay.

Sorry again for the waiting time.

Best Regards
Teddy

Whats the point of a Christmas gift if its going to be delivered after Christmas?

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