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David R.

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Experience: Computers & Technology, Shopping

Member since October 2020

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1 Review by David

Lazada seems to be getting worse year after year, if it's not a poor quality product. It's being sent the wrong product. And I think my recent experiences has been the last straw for me. For example I decided to buy a Sram derailleur, instead the seller sent me a totally wrong product. The wrong product was a Shimano Ultrega, how can you get this wrong!? Doesn't make sense to me! Not only the inconvenience but the seller did not take any responsibly and without even apologising. I think the main issue for me is an apology, if you got something wrong, fine! But for a customer to ask for an apology from a seller is simply inexcusable. I am now still waiting for a full refund, something that is now taking weeks, the product that I bought isn't exactly cheap. I then decided to buy the same product from Shopee at half the price, the shipping was faster, the seller was very professional and it was the correct one too! So, how do you justify recurringingly bad experiences with Lazada and why should I continue to shop there? Sorry but no, word gets out and my bad experiences will always be talked about! Shame on you Lazada or Ali Baba!
Lazada P. – Lazada Rep
Hi David R., we understand your disappointment and we apologize for the delivery issue that you encountered with one of our couriers. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+, LIVE Chat is available from 8 am-5 pm Mondays-Fridays. Regards!

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