I am not sure what happened over there as I have used this company for over a decade. Recently, the links to all my previous year tax returns have been broken, returning an error message. When I reached out to customer service I was informed that I needed to pay $20 to see it and a credit card authorization form was attached to the email. This is incredibly suspicious and nowhere on the site does it explain this service.
I am not sure why the link is broken or why there is no language on the site explaining this change, and the request for credit card info was very alarming. I was also asked to provide a copy of my Driver's license to verify my identity.
Well I needed the return so I complied. Well, I did get my return, along with someone else's! I am not kidding, I got their entire tax return along with all the worksheets. Identity protection must not be as important to FileLate.com as raw, sleazy cash grabs.
DO NOT USE THIS SERVICE! I can't emphasize that enough. I wish I never had because now I have 12 years of tax returns with this organization and who knows what is going on over there.
Hope this helps someone.