Send an immaculate iphone 7 plus to them and followed the packaging instructions tot he t. They today tell me the besel is cracked and the screen has come away. I find this very hard to believe as that would take some force. I called them and all they could say was "if you think it has got broken in transit you need to take it up with Royal Mail". They sent me a photo howeve rit is that unclear I can not even see any damage. FRAUDSTERS