David Q.

I tried to handle this on the phone and was just hung up by a supervisor there after she repeatedly interrupted me, I never used one swear word either. I found the site and told my Niece about it so she ordered a catalytic converter kit for her 2004 VW Passat V6 2.8L car. The converters were welded to the pipe which is nice and came with 2 o2 sensors. We also got a smaller box which I thought was strange as it also included 2 o2 sensors. I figured it might be a mistake and used the 2 that came with the converters only to realize they were for the same side of the car, neither had a notch on the connector. I opened the small box and it had one cable with a notch on the connector but was only about 2 feet long which is way too short. They then reached out and the company said their system doesn't allow an even exchange and refunded 40 dollars for us to buy the new o2 sensor and that one was the wrong one as well. I decided to talk to them to see if we can get the right one and they can ensure it and the guy I spoke to said they didn't have the same brand as the kit one in stock and they had another one which was 70 dollars some change and after tax and shipping would cost 90 dollars. I explained that we are dealing with a bad original order and he would only shave off 10 dollars, I would still be paying double what they refunded me for. I tried talking to a supervisor and she kept interrupting me saying because it's another brand it's a different price. I explained that this has been over a month and it's only another brand because you don't have the same brand in stock and the order has been messed up twice. I can go to AutoZone or O'Riley's and get it for 10 bucks more and have it today. I asked her that there should be some compensation because it's not my fault the order was messed up twice and that they are out of stock of the same brand and she hung up on me. I will be ordering it from one of the two aforementioned businesses since not only are they going to charge me double but also were very rude to me. Prior to supervisor I was on hold for about 20-25 minutes and there was no communication between the parts specialists and his supervisor as I had to repeat everything including prior order numbers. In the future I will avoid this site unless necessary until they fix their customer service issues and quality control issues. KIT is KIT1-*******-16-A