David P.

My previous review was on Lazada and this one is on their delivery partners LBC.
I contacted LBC to find out why their couriers keep cancelling heavy or large orders I buy off Lazada site, all my orders get delivered to whichever lbc partnered courier services around the Philippines by the sellers then they sit there from a week to a month then the couriers return them to the sellers and all with the same lying reason "unable to fulfil order due to unexpected technical issue" (translation: to lazy to lift a heavy or large parcel) 7 orders in a week in different parts of the Philippines all have the exact same reason and 1 order delivered to the couriers office and told me to come and get it because that is as far as they go except it is a 2 day trip for us to get it?
I have asked the question directly to LBC 4 times now with all the order numbers, "why won't you deliver any large or heavy items?" and as expected from this type of company the response was "sorry but contact Lazada" hahahaha what a joke. There is a problem with the delivery service so call the seller? Both Lazada and LBC have told me to contact each other passing the blame and not answering a single question. 90%of the people in our area refuse to use LBC as their services are so bad it is better to go without and wait until you can buy it directly from a seller on the mainland. I personally have only had 2 items delivered out of many many deliveries that were undamaged, very bad if at all any training for their couriers and absolutely 100% no care taken with any packages. I've seen them roll a heavy box straight off the back of a high truck onto the ground without the slightest concern of lifting it down just push and "Bang". All this has to be stamped out right from the top if they want to be able to have a trustworthy, reliable delivery service. If I was the managing director of Lazada I would dump LBC and its partners as quick as look at them.
DISGUSTING AND NOT ONE OF THEM CARE OR EVER INTEND TO CHANGE.

My update and message to the Lazada rep.
Thank you for your reply and the only reason that you have responded is because it is on a public forum, I have been promised by every customer care specialist that someone would get back to me with a legitimate answer why all my orders are getting cancelled at the courier and I'm still waiting for anyone to contact me and not just from this last 7 orders cancelled but as far back as March 2020. This is disgusting customer service and support and has to be stamped out. Things in our area are so bad we are forming an anti-Lazada group to post everything on social media until we get the same delivery services as metro Manila. We are all Owners, Managing Directors or Managers of resorts and businesses in and around Siargao and not one of us would have our customers in the same situation that Lazada and their delivery partners do to their customers and sellers. Give me your email address and I'll send you all the order numbers and information you need to get the real reasons why they were "ALL" cancelled.
Thank you

Lazada what a joke, in the last week I have had 7 orders cancelled with lie excuse of "unexpected technical issue". How amazing that all orders have the same bull$#*! lying excuse. The truth is that if you order something heavy or large from Lazada you will not receive your order, even after countless conversations with thier customer service specialists assuring you that this order will not be cancelled and thier specialist team are investigating nothing ever happens and no one contacts you with any reasons why. It's very clear Lazada have a disease infesting thier delivery partners and haven't the guts to fix the problem.