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David P.

Contributor Level

Total Points
80

1 Review by David

  • Woodlandcreek Furniture

7/11/20

I ordered a large table from Woodland. The table came as promised and was not damaged. I am satisfied with the furniture,

However - I had paid for white glove threshold shipping. What this apparently means is that they bring a huge crate and leave it inside the first door. The crate looked undamaged but I was unable to inspect the furniture for damage. I was left to uncrate the table using a hammer and crowbar. This took me over an hour. I can only imagine if someone did not have the tools or had a bad back.

The fact that customers are required to uncrate their own product, even when paying for highest level of deliver MUST BE DISCLOSED ON THE WEBSITE. I reported this to a customer service agent and requested to speak to a manager to get this disclosed - Still waiting for that call back...

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