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David O.

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1 Review by David

HomeAway

  • HomeAway

“Lousy service and taking no responsibilty”
10/21/19

I had a problem after a rental that the owner had decided to not return all of my deposit. Trying to contact HomeAway is a nightmare and only after using Chat and more than 10 messages, I was answered, but actually not even considered my explanations.
They hide behind their rules' at all costs to protect their homeowners and give renters no ability to claim or explain. Airbnb all the way from here on out. HomeAway disgusts me at this point. Totally biased to their homeowners. They do not care about your rental experience at all. They completely took the homeowner at her word. They had no interest in my side of the story at all.
Just to note I have been using HomeAway since 1998 (!) but no more

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