David N.

Very disappointing. Order was for a saddle as the rails on my one had broken. CRC promptly despached my order. No issue there.
Now to the problem... The courier (hermes) had my order 5 days in transit and then for some reason when the order was at my local depot (only twenty miles away!) three days on the trot hermes cancelled the delivery after notifying me several times that my order was due to be delivered at a stated timeslot.

When I contacted CRC to complain all they offered to do was contact the courier and ask them what the problem was. This they said could take 5 days or more! When I asked CRC to cancel the order and have the order returned and send me out a replacement to let me get back on my bike they refused. That is not our policy they said.

What happened to good old customer service CRC? My contract was with you and not the courier. I should not be inconvenienced by the couriers failings. Why did you not do the proper and decent thing and make me a happy customer and send off a replacement?

This is what it says on CRCs website.

"CRC exists to deliver a world class shopping experience to cyclists around the globe, offering the lowest prices on everything you need to feed your cycling habit, and delivering directly to you with no fuss."

It then goes on to say...

"Fast Delivery We work around the clock to dispatch your order quickly and then pass your goods to the best carriers in the world."

30/9/21 I still don't have my saddle