david n.

While visiting Dallas for the holidays, I dropped into two REI stores in the area.
Incredible; it appears that the REI philosophy is never let a customer near the merchandise. Everything in the store from the largest to the smallest least expensive
Was solidly strapped down. If I simply wanted to read the back of a box, I had to find an associate have him unlock the product then I would be asked what my question was. At no time was I allowed to handle the product. If I said I wanted the product, then my name was placed on the article and I was told " your article will be waiting at the counter when you are ready to check out".
With each article I wanted to purchase, I had to find an associate, who was always busy with another customer, have them unlock the article, label it, and take it to the counter.
Since I went in knowing what gifts I wanted to buy, the whole process should have taken 15 to 20 min. Due to insane "trust no one" policy, it took one hour and fifteen minutes.
Why would you give your hard earned money to a company that treats their customers like CRAP?