Returned several items ordered on-line because they had obviously been worn and were damaged in very obvious ways, one of the dresses didn't even come with the belt it was supposed to come with. Nordstrom refunded 2 of the 3 items but claimed they did not receive the third. They had provided a separate label for each item through their own carrier (Newgistics) and each of the 3 items was shipped back in separate boxes on the same day. After claiming that they had not received the third item I went on-line to search for their carriers web site and finally found it and tracked the package myself. Once I confirmed that the item had been delivered to Nordstroms return center on the same day as the other 2 items I called them to ask why they were claiming they had not received the item when their own carrier proved they had. The CSR quickly changed her story from they had not received the item to they were not able to confirm what item was in the package they received. I asked her how that was my problem and if they had no record of what was in the package how they could deny that it was the item I had sent. After talking in circles with the CSR for over 10 minutes I asked to speak to her supervisor, she responded that her supervisor was unavailable and hung up on me.
This is not the first time I have had problems returning items using the labels provided by Nordstrom, but it will be the last. I will choose to buy from other retailers who do not steal my money.