David M.

If I could give minus stars for this review I would have. I have had THEE worst experience with Spectrum Charter/Charter Spectrum/TWC Spectrum and the many of the affiliates it is currently called. There are too many to literally list, but I will list the last four months. First, I was preparing for a relocation to Upstate NY or MN. I called to cancel my service and was advised to put the service in a Seasonal Hold where I could reactivate the service at my new address which they confirmed to provide service. So after paying to transfer service to my new residence, I was told upon arrival that it could not be done. Then was told to drop off equipment to Spectrum location in the Twin Cities. Problem: There is NO location in the Twin Cities.

I was called by Spectrum/Charter/TWC representative who informed me of who said they would send me a Roku box for Spectrum Streaming for trial, if I did not like the service I could cancel, with no penalty and could keep the Roku box. Also, she informed me of the many forms of Spectrum/Charter/TWC and said she would help me return my equipment and call me back shortly after looking for the right place to return equipment (but never received the callback).
The next correspondence I received was for $324.00 of unreturned equipment! I called Spectrum/Charter/TWC again and spoke with a representative who told me they could not send me a return mailing label (but they could send me a bill!), and that after explaining I wasn't paying to ship the equipment back, gave a credit (which in the end DID NOT cover the lowest possible cost of shipping - it wasn't the money, it was the principle of the issue).

I received me new equipment for the new account I needed to sign up and self-installed (saving $44), but when the equipment came, the line was working and we had to have a technician come out. The technician who came engaged in small talk and when she asks if he lived around the area, replied yes, and then began speaking derogatory of the changing diversity of the area! My wife was taken back, but replied that she loved it.

So, I received the Roku box (I already had a digital antenna) and tried setting it up. It was JUNK. I called to tell the representative (what I was told by Spectrum/Charter/TWC) and was informed that THEY BUNDLED my services and taking the TV off who void out the Internet promotional and increase my rate from $39.99 to $69.99! I was livid! I spoke with a rep who then transferred me to a supervisor. After explaining the near hell that I had been through with Spectrum/Charter/TWC (and the many of other iterations of the company), I was not paying more for services. To which he shared that where he lived he had to pay $80.00 for 75 Mbps service (which had nothing to do with my service). End the end the supervisor said he would give me a credit, which is more than he had to do (great, he was doing me a favor for their pathetic service), and said, sorry, you'll be paying the higher price for internet. (Great business plan: call people who don't have all of your service, bundle said service with false representation, and then when customer tries to remove, tell them they are stuck with higher pricing ($30 increase with 100,000 people = $3 million increase in monthly cash flow)).

I explained to the supervisor that it was the principle of the matter and he finally replied that he would probably be even more mad than I was. I literally could not believe this was happening. I informed the supervisor that it wasn't him personally, but the situation.

The average person is connected to 2,000 other individuals by the time they reach 21 years of age. I regularly have the opportunity to speak face to face with 2,000-3,000 weekly (do the math). If in sparing one (1) person the deep frustration of dealing with the debacle of wasted time and money with Spectrum/Charter/TWC, et. Al, in that I can take solace for the good of others.