I want to apologize for the issues here. I've spoken to our customer service department, and we'd like to send you the missing keychain light. I do ask that you please contact us via phone, email, or live chat to confirm your last name and address so we can ship that out.
I've also forwarded your experience with our stock availability to our IT team, as we think this was likely a glitch or machine error. Our site automatically updates a product's available stock, and will alert you when inventory is low or on backorder (as well as an expected restock date). If you have JavaScript disabled in your browser, that can have an effect on this. Regardless, we assure you that this was not a bait and switch or intentional omission, and we are actively looking into it.
Hi David,
I want to apologize for the issues here. I've spoken to our customer service department, and we'd like to send you the missing keychain light. I do ask that you please contact us via phone, email, or live chat to confirm your last name and address so we can ship that out.
I've also forwarded your experience with our stock availability to our IT team, as we think this was likely a glitch or machine error. Our site automatically updates a product's available stock, and will alert you when inventory is low or on backorder (as well as an expected restock date). If you have JavaScript disabled in your browser, that can have an effect on this. Regardless, we assure you that this was not a bait and switch or intentional omission, and we are actively looking into it.