David M.

I started my subscription back in August of 2019 and everything was going okay for for afew months until May of this year when I called in not once but twice to find out when my next order was coming out... the first time the CSR (customer service representative) said that my order will be sent out next week on tuesday.
Tuesday comes and go and no email confirmation so I call again only to be told that a part is on back order and they don't know when it will be available. First red flag. A week went by and I finally got the email confirmation.
Now its happened again this month... part on back order and when I asked when it will be available the gentleman that I spoke to said he couldn't tell me when it will be.
I also called last friday 6/12/2020 to see when my next billing date was... the lady that I spoke to said that it's on tuesday 6/16/2020 which is today... but... no email confirmation so I called again only to be told that a part is on back order... why did the lady that I spoke to the other day tell me that I asked and the gentleman and he didn't have an answer. Second red flag.
I ask that same gentleman if he could email me when the part is available and he said No we don't do that... but that's a good idea.
So what am I supposed to to do? Sit here and twiddle my thumbs until you get the part? Third red flag!
I'm in this for the long haul but my patience is wearing thin.
Mr. Robert Watkins needs to step his game.