David M.

Saturday, Jan 5th saw that the Ronin S was being sold for 599.00 by 4k4less rather than the normal price of 749.00. I took a risk and ordered from them.

I didn't receive an order confirmation email until Sunday. Monday I was suspicious about them and the product I ordered so I called sales and asked them if the item is new and in stock. I got an affirmative to both. I checked the order status daily by logging into their site and noticed that it didn't process until Tuesday. Thursday I still had no shipping information so I called customer support and Scarlet Rea answered. She told me the item is out of stock and that all customers who ordered it were emailed about it being out of stock. I never received an out of stock email. I was extremely suspicious of 4k4less at this point and asked that my order be canceled. She told me that the order was canceled but it would have to go to the billing department to be processed. I asked for a confirmation email that my order was canceled and was told that billing would send it. I then asked for an email from her and she agreed and put me on hold for 15 minutes. When she returned she had sent a one liner email that said my order was canceled and was sent over to the billing department.

I called billing and spoke to Peter who said he's not in billing. He told me I would get a refund in 2-3 business days because the item is refunded but that if I wanted to speak to billing I would speak to Joseph.

An interesting observation. The website read 599.00 "Sale Ends Midnight" when I ordered. Then, the following Thursday the website read 749.00 "Sale Ends Midnight". I assume that the site always says this to makes people think the items are on sale, even if they are not?

I will not be doing business with 4k4less again. They are poor communicators, they lied to me or were extremely unorganized, they wasted my time and I didn't get what I paid for.

Still no refund. They've got one more day to refund or PayPal has my back.