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Approach & infrastructure appear designed to hide/confuse facts (unwillingness to break out sales tax so it is clear if tax is being collected and not remitted to states where not applicable). Rebate process is now to the point of laughable. Suggest that Lens.com update any statement regarding timing to "Within 1 YEAR of your order".
Not enough time to evaluate other suppliers.
Worst experience ever with costco or any other on line retailer. Ordered & paid for a bed 4 weeks ago. Bed moved from Washington State to California (not towards New Jersey where I live) 22 days ago. It has now sat in California for 3 weeks with no movement and a lame excuse about it being the holidays. This has nothing to do with the holidays and everything to do with costco.com having no service level agreement with their vendor and a lack of interest in trying to expedite the shipping.
David M.'s review of Costco earned 4 Very Helpful votes
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