David M.

Avoid this company at all costs.

I ordered a kettlebell way back at the begining of Feb which the website stated was in stock. I payed for express delivery and my account was debited straight away. When I called to enquire I was told that my item was not in stock and that I would have to wait four weeks for it. In this instance they refunded my postage and I was advised that they always over estimate the delivery times and that they were just waiting for the shipment to clear customs. After a full four weeks I chased my order and was informed that it would be another 5-10 days. I wrote a complaint regarding the timescales and the fact that they were advertising items in stock that they could not supply. I then told that in the t&c's it states that it is not a live stock feed, but they would pass my complaint on to a customers services manager. Over the next few hours I received confused emails from two different advisors telling me different things. One advised another 4-6 week wait, while another claimed that my order was in Ireland (I live in South Wales) and that the courier had tried to contact my mobile which never happened. I asked if they would be prepared to offer a similar product only to be told that they had no stock of any of the kettlebells I required. Still the website is showing them in stock and they are even offering them on thier Amazon page. I have not heard from a customer service manager regarding my initial complaint and I have now canceled my order and requested a full refund. I will not be using this company again, which is a shame because they are the only company in the Uk that sell the Bodymax Kettlebone Kettlebells that I really like. Do not waste your time with Powerhouse, shop around for a more reliable company.