David L.

They are deceiving in Sales, deceitful in Shipping and full of excuses, Customer support is rude, thoughtless, manipulative and crooked.

Im on the boarder of calling NY Better Business.

I wanted to buy the Canon 5DM2 for my video company.
David at TC told me I was getting the body for around 2300. 00
I bought it on May 4th, 2010.

He added that the there was a package deal that if I buy an extra battery for the 5D that I get a 2nd one free.

I asked specifically if it was a Canon Battery and not a 3rd part battery for the 5D.
He said yes.

I was sent 2 3rd party batteries that gave me a warning that they were not compatible, do you want to continue... this sucks.

Then He said he was putting into my PACKAGE DEAL a nice 24-70mm Sigma lens that was 2.8.

I got a cheat Sigma Lense that was 2.8 - F5.

That was May 4th, 2010.

On May 14th, I got a email stating congrats your order was just shipped!
I called on May 14th to see where my order was.

When I opened the box, I was missing a battery too.

Customer Service was rude saying don't worry, you will get it in Monday.
My wedding was monday at Nestldown and I didn't get to used it.

I called on the 18th, 19th and 20th to get ahold of Customer support for refund.
No Answer.

They claimed it was a Jewish Holiday, not.
They then said it was beyond the return time frame, not.
They then wouldn't take back the batteries.
They then wanted to charge me 800.00 for a Canon 15mm fisheye.
I was quoted earlier 634.00, he said no 700.00 for plastic ring version
800.00 for metal version.
There is only one version by Canon and still sells for avg of 650.00 online.
They wouldn't let me return the ND Filter too.
Stay with B&H.com, they don't swindle you and lie to you.
Worst experience I have ever had and I was polite the whole time.

Their paperwork won't show the price you paid for each item so, it doesn't help your accountant or for seeing what they have to refund you back if you return items.
I was quoted 2300. 00 for my 5Dm2 and then was told 2499. 00 by customer support so, they wouldn't have to refund me back the full amount for the lense.
Very disrespectful and rude on the phone.